FactosTerms and Conditions
1. Service and scope
Factos is a personal reflection, self-care and accompaniment service offered by DevReef S.A.S., a commercial company duly incorporated in the Republic of Colombia. These terms cover the app and myfactos.com from the stated date, for adults aged 18 or over. General contact: [email protected]; support: [email protected]. Use is subject to these terms and mandatory legal rights. Privacy consent is handled separately. This company identification does not itself limit where you may use Factos; access depends on service and store availability and applicable law.
2. Support and limitations
Factos offers My Process, daily practices, writing, habits and goals in Present and Future. It is not therapy, diagnosis, medical treatment, individual psychological care or an emergency service. Nobody monitors your writing and no emotional outcome is guaranteed. Skip practices or stop using them whenever needed. In immediate danger, seek professional help or local emergency services.
3. Free features, Premium and account
Accompaniment days 1–7 and recommended daily practices are free. Premium unlocks days 8–30, creating and managing personal habits and goals, and the Premium features described before purchase, including optional backup of supported categories. Free local features need no account; purchase and restoration require Google or Apple sign-in. Monthly and annual plans provide the same available Premium content while active. Completing the 30-day accompaniment does not end the other Premium features while your subscription remains active.
4. Price, renewal and trials
Subscriptions are purchased and paid through App Store or Google Play. Before confirmation the store displays price, currency, period, taxes and applicable terms. They renew automatically unless canceled within the store's required period. Any trial or promotion shows duration, eligibility and subsequent price before acceptance; a trial is not guaranteed for every account. Cancel before the store's deadline; Apple trials should be canceled at least 24 hours before ending. Factos does not charge through this website or request card details by email.
5. Cancellation, restoration and refunds
Manage or cancel in Settings → Apple account → Subscriptions, or Google Play → Payments & subscriptions → Subscriptions; in-app Premium management is also available where supported. Cancellation stops future renewals; access normally continues to the end of the paid period, subject to store and trial terms. Restoration requires the corresponding account/store and a valid purchase. Request refunds from Apple or Google under the purchase channel's policies without waiving legal rights. Deleting the app or account does not cancel the subscription. After expiry, retained personal content remains readable and deletable; creating or managing habits and goals requires active access.
6. Content, backup and availability
You retain rights to your writing, drawings and images. Local use transfers no ownership; you must hold the rights to shared content. Factos content, branding and design are provided for personal use, without commercial redistribution rights over its programs. Some text and translations use AI assistance and may contain errors. Signing in does not back up reflections. Habits, goals and progress backup needs explicit activation/category selection; thoughts, letters, drawings, favorites and emotional answers are excluded. Device loss or deletion may lose local content. Downloads, purchases and synchronization require connection; downloaded content may work offline. Uninterrupted availability and recovery of all lost data are not guaranteed.
7. Information and communications
Keep account and contact data needed for service delivery or request handling accurate and current. Personal features may use a nickname; emotional writing need not be verified statements. Do not impersonate others or share third-party data without a legitimate basis. Support replies and operational communications concern your requests, account or service. Accepting these terms does not accept advertising or enable advertising tracking; privacy choices are separate.
8. External links and services
The website and app may link to App Store, Google Play and other external services. Once you leave Factos, the recipient’s terms and policies apply; review what you choose to disclose. Authentication, payment, backup and measurement providers have different roles described in the privacy policy. A link does not mean Factos controls all external content or availability. This clause does not exclude the service provider’s legally applicable responsibilities.
9. Responsible use, changes and contact
Protect accounts; do not impersonate people, infringe rights or interfere with the service. You may stop using Factos and delete data or request deletion at [email protected] as explained in the privacy policy. We may fix errors or update the service; important changes to terms or access will be communicated where required, respecting existing rights and obligations. Nothing excludes liabilities that cannot legally be excluded, waives mandatory consumer rights or imposes a mandatory foreign court. Contact [email protected] for support or complaints.